Fano Labs

Fano Labs is an AI company specializing in speech and natural language processing technologies to help enterprises with their customer services, compliance, and other lines of businesses. We are particularly focusing on mixed languages in Greater China, Southeast Asia, and the Middle East. As of today, we have supported some of the most accurate speech recognition engines for Cantonese, Mandarin, English (Indian), English (Singapore), English (Philippines), Thai, and Arabic (Saudi Arabia). Fano Labs is a spin-off from the University of Hong Kong and backed by the Hong Kong Science & Technology Park, Horizons Ventures, Alibaba, Mr. Antony Leung (Chairman of Nan Fung Group).

With the advanced AI technologies, Fano Labs provides a smart Customer Service and Speech Analytics System, for customers from various sectors, where they can greatly enhance their management capability and service quality, by accurately identifying potential compliance risks while detecting and analysing the sentiment of the customers. Also, it will allow enterprises to reduce costs and uncover potential sales opportunities by providing managers with valuable business intelligence which will lead to revenue increases.